It is the policy of ESS to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of ESS to:
- give satisfaction to all of our customers and other stakeholders and interested parties whenever possible, meeting and exceeding their expectations;
- comply with all legal requirements, codes of practice and all other requirements applicable to our activities;
- the reduction of hazards, prevention of injury, ill health and pollution;
- provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;
- ensure that all employees are made aware of their individual obligations in respect of this quality policy;
- maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by Senior Management to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.
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" They are unique in that they offer everything from Residential Security, Close Protection, Surveillance and Investigations to TSCM sweeps, CCTV, Access Control and Intruder Systems.
ESS always responds positively to any challenge presented to them, whether it is for commercial security or my personal security arrangement.
I would have no hesitation in recommending ESS to other UHNW’s, Family Offices or Commercial Clients"
"ESS are happy to assist in any task given to them. They have consistently been 100% reliable and trustworthy. They are fully supportive of the Establishment and respond immediately to the needs of the Estate Manager and the family.
I would have no hesitation in recommending ESS as security providers for UHNW clients and others."
"With their services endorsed by many UHNW Insurance Companies, I can recommend the services of ESS to many of my clients and contacts. Additionally, I have known John for many years. He/his company has looked after/devised programmes for some of the most high profile risks for my clients and extended families. Lovely to work with yet discreet and comprehensive in their Risk Management Planning, I would recommend them and their teams, time and time again."
"The night was a great success, and everyone seemed to have a great time.
Your team were excellent and extremely helpful through-out the night - they made the evening much more relaxing for us and considerably less stressful, many thanks."
"I have worked with John Cassie and his team for the last 13 years and they are unfailingly efficient, pro-active and lovely to work with. The Disaster Plan they provided has been tested and worked perfectly and effectively."
Private Client's Curator
"I am always impressed with the professional balance ESS achieves; between the workings of a busy Country House & Estate and the attention to detail such as found in their Disaster Recovery Plan. To be associated with a client who use the services of ESS for their security, I can rest assured, knowing that with the involvement of John and his team, the personal and physical security of my clients and their assets are protected to the highest standards."